Sea Eagle Japan cannot offer monetary refunds for any reason, however, we do have a 3-year warranty against manufacturing defects and will exchange any items damaged in shipping, or incorrectly shipped.
In case of items damaged in shipping, or incorrectly shipped, we will exchange the item after receiving an email (including photos) from the customer within 7 days of receipt. In the case of a manufacturing defect, Sea Eagle Boats offers a 3-year warranty from the date of purchase.
We will exchange items only in the following cases:
* Sea Eagle Boats will not exchange goods which have been damaged as a result of customer negligence.
Sea Eagle will cover all shipping costs for exchange and return of items